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Hotel Policies

Before booking Suites Ejecutivas Los Arcos we invite you to read the following general policies:

Guarantee policy:

A credit card is required in order to guarantee reservation.

Cancellation policy:

Must cancel within 24 hours prior to arrival date, in order to avoid fee charges.

No show policy:

If No Show occurs, a one night stay fee will be charged.

Extra person policy:

Extra person charge applies. See rate at the moment of checking availability.

Children policy:

Minors aged 11 and younger are considered children. 12 years old and older pay full rate.

Pet policy:

We accept pets.

Overbooking policy:

In case the Hotel is oversold and cannot offer you the contracted service, to the client with a reservation from INTERNET POWER, the Hotel by its own count will find adequate alternatives to supply the service contracted, that will meet or give better service than the original benefits contracted.

The hotel will pay a one night stay plus taxes at a similar Hotel.